RESOURCE AND REFERRAL SERVICES

By alleviating stress and time-consuming legwork associated with managing life responsibilities outside of work, our resource and referral services enable employees to be more productive. FWC specialists refer your employees to options and provide support, guidance, and informational materials to empower them to make informed choices about the care of their loved ones.

Our case management approach assures that the employee talks with the same specialist throughout the entire search. This results in seamless, efficient, and high-quality service delivery. Specialists keep detailed journals on each call, enter key data into the customer profile, and track their contacts with each employee to ensure follow-up steps are thoroughly executed.

Services Include:

Our commitment to high quality, flexibility, and responsiveness is evident not only in service delivery but also in our account management. You'll never be a "little fish in a big pond" to us.

For more information on any of these services, please contact us or call Lynn Kelley at 302-479-1572.

TimeSaver Plus Child Care Resource and Referral

Community-based child care resource and referral (CCR&R) organizations such as The Family & Workplace Connection are the most comprehensive and current source for child care information in their respective regions. To serve companies with locations outside of our primary coverage area, we partner with other CCR&Rs nationwide, leveraging local expertise and knowledge.

The TimeSaver Plus Child Care Resource and Referral Service connects parents with legally operating child care providers serving infants through school-age, and educates parents so that they can make informed child care choices. FWC specialists provide referrals that meet the parents' specific criteria and have current openings. Through telephone consultation and informational materials, parents are educated on a broad scope of topics.

Based on the desired location of care, FWC specialists conduct customized, radial searches for care within our comprehensive database that includes:

  • Family child care homes

  • Child care centers

  • Preschools

  • Parent's Day Out programs

  • Summer camps

  • Before-school programs

  • After-school programs

  • Part-time care

  • Care during non-traditional hours

  • Programs offering financial assistance

  • Programs with expertise in caring for special needs

Each child care provider's record contains more than 80 pieces of information that cover such areas as environment, staff qualifications, and special services offered. Daily updates of provider information occur as FWC staff call providers for vacancy checks. In addition, through the year, the database management team systematically updates the data.

View sample child care profile!

The service also includes consultation and educational materials on a wide variety of topics, such as:

  • State regulations

  • Components of quality child care

  • Pros and cons of different types of care

  • Techniques for interviewing prospective providers

  • Parent/provider partnership and other business-related matters

  • Child development

  • Child's transition into child care

  • Easing guilt

(top)

TimeSaver Plus Elder Care Resource and Referral

Today, one in five employees has responsibilities for the care of aging parents or relatives. For those employees, elder care can be stressful and time-consuming.

The TimeSaver Plus Elder Care Resource and Referral Service links your employees to elder care resources nationwide, whether the solution is simple or complex. Knowledgeable, compassionate specialists help your employees define their needs. Guidance, support, and advice are provided to ease the burden and help your employees make informed decisions.

The service includes referrals to:

  • Nursing homes
  • Assisted living facilities
  • Retirement communities
  • Adult day care centers
  • Home health care agencies
  • Elder law attorneys
  • Geriatric physicians
  • Transportation programs
  • Meal programs and nutrition services
  • Senior centers and other recreational/social services
  • Support groups

View sample elder care provider profile! 

The service also includes consultation and educational materials on a wide variety of topics, such as:

  • Choosing a nursing home, residents' rights

  • Hiring in-home help

  • Home safety

  • Long-term care insurance

  • Understanding Medicare, Medigap, Social Security

  • Advance directives, living wills

  • Retirement planning

  • Alzheimer's Disease

  • Depression in the elderly

  • How to talk to and select physicians

  • Hospice, dealing with grief

  • Long-distance caregiving

  • Avoiding being a victim of crime

 

(top)

Adoption Resource and Referral

The Adoption Resource and Referral Service skillfully guides employees through the entire adoption process to help them arrive at the best options for their families. The specialist offers both expertise and emotional support, and addresses issues that include understanding the adoption process, determining which type of adoption is best for the family, and managing special situations. The service also includes referrals to licensed agencies and support groups, as well as helpful educational materials.

(top)

School Choices

The Education Resource and Referral Service (School Choices) assists employees in making informed decisions regarding education options for their children in grades K through 12. It provides referrals to public, parochial, and private schools that meet the employees' needs and counsels them on a wide array of educational issues such as effective parent/teacher communication, helping with homework, dealing with learning disabilities, and locating special programs. The service is particularly helpful for parents of preschoolers and for those that have recently moved into new school districts.

(available in Delaware only)

(top)